Faith Christian Group is committed to protecting our supporters, teams, volunteers and anyone else from whom we collect personal data.  This Privacy Notice explains what to expect when Faith Christian Group collects and uses your personal information.

Personal data – what is it?

Personal data relates to a living individual who can be identified from that data. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”). Legally speaking Faith Christian Group is a ‘data controller’. This means we decide how personal data is processed and for what purposes.

What sort of data do we collect?

FAITH collects data for several different people groups

ReadiFood clients

We record information regarding people to determine their eligibility for food parcels and to know what they need and where they live.

In this context we rely on referring agencies to have gained permission to share that data.

Data is kept on a dedicated computer database, held in the UK.

A Bed for the Night guests

We are provided with a very basic Common Assessment Form by St Mungos for any guest referred to us. This will include any allergies or medical conditions that we need to be aware of. Non-referred guests are asked a series of questions before entry in order to verify their qualification to use the night shelter.

ReadiStreet clients

We simply do not record anything about anyone unless referring on to ReadiFood for a food parcel. We also maintain an accident book, so a person’s name would be recorded in the event of an accident.

Reading Pantries

We are part of the Your Local Pantry network and as members register to join each Pantry their information is kept by them on a secure database.


All volunteers, whether for ReadiFoodReadiStreet, Reading Pantries or A Bed for the Night, complete application forms which contain names, addresses, phone numbers and referees. Such information is vital in order to organise teams and pass information to volunteers. Phone numbers and email addresses are likely to be shared within teams.  Application forms include a consent statement around personal information.

How do we process your personal data?

Faith Christian Group complies with its obligations under Data Protection, “GDPR” by:

  • keeping personal data up-to-date;
  • storing and destroying it securely;
  • not collecting or retaining unnecessary data;
  • protecting personal data from loss, misuse, unauthorised access and disclosure;
  • ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

  • To enable us to provide our services for the benefit of the public as specified in our constitution;
  • To be able to contact supporters;
  • To fundraise for and promote the interests of the charity;
  • To manage our employees, contractors and volunteers;
  • To maintain our own accounts and records (including the processing of gift aid applications);
  • To inform supporters of news, events and activities.

What is the legal basis for processing your personal data?

  • We will obtain explicit consentfrom supporters and volunteers, so that we can keep them informed about news, events, activities and services.
  • Processing is necessary for legitimate interests in running and promoting the charity. Legitimate interest includes, but is not limited to:
    • Facilitating the work of our Board of Trustees;
    • Maintaining our working relationships with partner organisations and suppliers;
    • Developing new working relationships with prospective partner organisations and suppliers;
    • Processing donations;
    • Stewarding our relationships with donors.

Sharing personal data

Personal data will be treated as strictly confidential and will only be shared with members of staff and volunteers of Faith Christian Group for purposes connected directly with the activity of the charity, such as if the data relates to a volunteer of the charity who needs to be in contact with a team of volunteers or staff, or where the name and address is required in order to make a parcel delivery to a home address.

We would only share data with third parties outside of the charity

  • with consent from the individual;
  • if legally required to do so, e.g. a Police investigation;
  • if there was good reason to believe that there is a safeguarding issue;

How long do we keep personal data?

We will keep supporters subscribed until such time as they ask to be unsubscribed. In addition, we retain employment data, volunteer data, donation records, gift aid declarations and associated paperwork in-line with current legislation or recommended “best practice”.

ReadiFood clients information is kept for 6 years unless a ‘high risk’ client this is due to the possibility of them returning even after several years have passed.

Your rights and your personal data

Unless subject to an exemption under the GDPR, with respect to your personal data, you have the right: –

  • To request a copy of your personal data which Faith Christian Group holds about you;
  • To request that Faith Christian Group corrects any personal data if it is found to be inaccurate or out of date;
  • To request your personal data is erased;
  • To withdraw your consent to the processing at any time;
  • Where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • To object to the processing of personal data;
  • To lodge a complaint with the Information Commissioners Office;


We have external and internal CCTV cameras installed on the premises to ensure the security of our building, equipment and food supplies. Footage and images are recorded solely for the purpose of identifying criminal activity.


Faith Christian Group does not use cookies for most visitors. Users who login to edit the site will be sent cookies.

Personal data may be collected if users enter it on the forms.

The site does record IP addresses and they are used to actually show the website content to visitors, but also logged for security.

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Contact Details

To exercise all relevant rights, queries of complaints please in the first instance contact: Director, Faith Christian Group at 33 Boulton Road Reading Berkshire RG2 0NH.